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We help your business to become the best it can be, again and again.

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The problem we solve

Every business in the world has the potential to improve the way it operates.

The problem is waste in all its eight forms. Learning to see how waste constrains capacity and scalability, is knowledge we transfer. Waste costs money and inhibits profitability. It impacts reliability and your customers' experience.

The keys to fighting waste are found in your business data, in practised observation and the deep insights we provide.

We help management and operational teams to execute change to achieve immediate results and return on investment. But the big enduring benefit is developing a business-wide ability to see waste and to implement continuous improvement. It's liberating for business leaders and transformational for businesses.

At Operational Excellence Partners, we help you realise excellence now and embed the capability to relentlessly improve.

Our team

Scott Blakemore 300px

Scott Blakemore

Managing Partner

One of Australia's most experienced and hands-on practitioners of operational excellence, Scott has over 30 years of experience within supply chain, manufacturing, and service businesses.

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As the director of Operational Excellence Partners, Scott brings a unique combination of skills as both an operational excellence practitioner and practical experience in operations leadership. This combination provides his clients with hands-on expertise and the ability to forge and embed business and people capability growth.

Scott established Operational Excellence Partners to help Australian businesses to reach global levels of competitiveness by teaching all levels of business how to see and tackle waste.

He is regarded by his clients as engaging, knowledgeable, challenging and supportive – attributes that bring out the best in people.

Scott is a Judge of the prestigious Endeavour awards and holds post-graduate qualifications in competitive systems and practices (Lean/Toyota Production System).

He thrives on achieving business short and long-term business impact.

Scott Whicker

Scott Whicker

Senior Consultant

Scott is an Honours Degree qualified chemical engineer who has amassed significant breadth and depth of experience across operations, management, and technical roles.

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He spent over 30 years with the leading FMCG marketing and manufacturing business, Kimberly-Clark that saw him undertake roles within the Sydney headquarters, the USA and Australian operations, including as Millicent Mill Manager. He was also a Process and Production Control Engineer for Worsley Alumina.

Key points of career focus have always been world-class safety, quality, process improvement, product development, people and cost.

Since 2019 he has consulted with SME’s in the South-East of South Australia. He has continued his commitment as a volunteer Board Member of  Regional Development Limestone Coast and Deputy Chairman of Group Training Employment.

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Ross Whitfield

Consultant

Ross has developed over 30 years of experience in inventory management and purchasing. His industry experience has been predominately in the complex world of hardware, building, construction products and electrical products distribution.

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He has managed inventory portfolios of up to 150,000 SKU’s, redesigned and project managed retail store and warehouse relays, managed site developments, including building works and fixturing requirements.

Ross works with our client’s inventory and warehouse management teams to implement the transformation required to create operational excellence on the floor.

See what people are saying

Thanks, Scott, for your commitment to our team with our LEAN process development. Your training is engaging and interesting. You use great examples to make the content come alive. Every one of the 40 plus team members you have trained owns our continuous improvement and aims for successful customer outcomes. Your follow up has been consistent and challenging, encouraging everyone to question and grow as people. Appreciate your help.

Heather Harrison-1-1
Heather Harrison
General Manager
Advanced Skin Technology

TacMed was fortunate to engage Scott for a sales planning, warehouse and operations project in 2020. Scott proved to be highly experienced and credible, with a Lean mindset that engaged our front line team and up-skilled them to create immediate impact and lasting value. Scott's S&OP and Glenday Sieve systems helped us establish an integrated sales pipeline, granular SKU sales data, stock control, and procurement in an end-to-end planning and operations process. Combined with our ERP system, this has reduced average pick-pack cycle times by 30% and average stock on hand by 27%, while annual revenues concurrently grew over 50%. I recommend Scott to any business seeking operational excellence with a tangible ROI.

Matt Charles-1
Matt Charles
General Manager
MacTed Australia

I would recommend Scott to any business seeking to add value by streamlining their processes and inventory using the Glenday sieve analysis and complementary S&OP/scheduling implementation. We found Scott to be engaging, knowledgeable and great to work with. Highly recommended.

Ally Roe-1
Ally Roe
Chief Financial Officer
Rockote

Our team conducted a KAIZEN Event to improve our productivity of assembling kits for surgeons and increase capacity to meet increased demand from our customers. We were at risk of missing our DIFOTIS targets. Under Scott's coaching and goal setting, we designed and re-engineered new processes and the physical layout of the business unit. We applied lean thinking criteria to the project under four guiding principles; Velocity, Utilisation, Flow and Visual Management. The planning phase took four weeks and the execution three days. The result was an incredible 36% productivity improvement with the same resource – the effect immediately. We also reduced our customer complaints/disputes by over 60%. Scott's style and approach ensure that the learning is shared for the long term.

Mark Coupland-1
Mark Coupland
Business Performance and Engagement Manager
Device Technologies

Values you can rely on

  • Outstanding customer experiences

    Everything we do is focused on enabling optimised customer experiences for you and your customers
  • Cold facts. Hot insights

    We focus on facts and unlock rich insights that motivate ownable improvements
  • Collaboration

    We're hands-on - coaching, guiding and patiently facilitating to embed behavioural change
  • Empowering high performance

    We help to set businesses and their people up for sustained success

Book an obligation free consultation

We're passionate about operational excellence and dedicated to the science. We'll enjoy learning about your business and guarantee at least one valuable business insight from our first meeting. 

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